rule out any issues between your LAN and your VOIP provider. Again, 24x7x365 latency and jitter measurements with PRTG would be the way to go.ģ. rule out any issues between your LAN and your provider. From your other thread here - » ISP Monitoring software ? - my recommendation remains having PRTG (or similar) watch both latency and jitter on a 24x7x365 basis.Ģ. Cant figure out what is causing the voice quality outbound to keep breaking up.1. Voice quality coming into the house is perfect and never breaks up. When calling from the landline phone (going through Ooma Telo) or from the Ooma app (android phone to internet over wifi via gateway, no data through Telo), the voice quality out of the house regularly breaks up. Anyone have anything else to try or ways to troubleshoot? It seems the issue is either related to the internet upstream quality somehow or it is an issue on Ooma's side somehow. Set QoS within the Telo device to 384kbps upstream speed Assigned QoS to Ooma Telo at "highest" priority at the gateway (neither of these fixes would help the Ooma app issue regardless) Relocated Ooma Telo away from gateway and cordless phone base station to address any interference Cant figure out what is causing the voice quality outbound to keep breaking up. Speed tests are always good and jitter usually 7ms Ooma App on Android 12 phone connected via WiFi to same network Ooma telo connected by cat5e patch cable to gateway (C4000BZ) (downstream side of router) Ooma Telo for landline connected to DECT6 handsets using standard phone cord from Telo to phone base station Hardware Version: B1 Firmware Version: 2.Not sure where to start so I'll just give an overview of the setup: Is the hardware defective? Is there a setting I can change to get the rev B to work like the rev A2? The previous rev A2 of the EBR did not drop like this when I pinged frequently. This seems to be because the router cannot establish more "sessions"? (connections?) Sun Sep 07 10:31:24 2008 Previous message repeated 1 time I configured the router the same as the old one, however, now when I crank up the ping frequency on the Ping Plotter sfotware to ping once a second, I loose connectivity a LOT more. I had my wife go to Best Buy and get a brand new EBR-2310 which is a rev B. I called Comcast and the technical support person insisted that "it is your router" and that "I am looking at the history on your modem and you have never lost connectivity, except when it has rebooted."Īt the time we had the a A2 rev of the EBR-2310 wired router which was about a year old. We continued to have the problem, however, I could always see a connection to the router (gateway). I began using Ping Plotter to help diagnose the issue. We were getting 30s-5m drops in connectivity at intervals between 5m-10h, conditions that were hard to reproduce.
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